Privacy Policy

Bud Express Australia Pty Ltd (“we”, “our”, “us”) is committed to protecting the privacy of all users (“you”, “your”) of our website and services. This Privacy Policy explains how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and other relevant Australian laws.

By using our website, purchasing products, or submitting personal information to us, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect information that is necessary to operate our business, deliver products, provide customer service, and comply with legal obligations. This may include:

1. Personal Information:

   • Full name, date of birth, and gender

   • Contact information including email address, phone number, and delivery address

   • Payment information, including credit/debit card details or other electronic payment information

   • Age verification documentation, where required

2. Transactional Information:

   • Products purchased, quantities, and payment amounts

   • Order history and delivery tracking

   • Returns or refund requests

3. Technical Information:

   • IP address, browser type, operating system, and device information

   • Website usage data, including pages visited, duration, and navigation patterns

   • Referral source and marketing channel information

4. Communications:

   • Emails, messages, feedback, or inquiries submitted to our customer support team

2. How We Use Your Information

Your information is used for purposes including but not limited to:

• Processing orders, payments, and deliveries

• Communicating order confirmations, shipping updates, and product information

• Providing customer service and support

• Managing account creation, authentication, and age verification

• Marketing communications, including newsletters, promotions, and loyalty programs (where consent is given)

• Analysing website usage and improving our products and services

• Ensuring compliance with Australian laws and regulatory requirements

• Preventing fraudulent or unlawful activity

We will only use personal information for purposes that are directly related to the services we provide or as permitted by law.

3. Cookies and Tracking

Our Website uses cookies, web beacons, and similar tracking technologies to enhance user experience, monitor site performance, and personalise content. Cookies may collect:

• Browser type and version

• Device information

• Pages visited and time spent on the site

• Referral source and marketing interactions

You may manage or disable cookies via your browser settings, but some features of the Website may not function correctly without cookies.

4. Storage and Security of Personal Information

Bud Express Australia Pty Ltd takes reasonable steps to protect personal information from unauthorised access, disclosure, or misuse. Security measures include:

• Secure servers and encryption for sensitive data

• Restricted access to staff and service providers on a need-to-know basis

• Regular system monitoring and security audits

While we take precautions, no online system can be guaranteed 100% secure. By using our Website, you acknowledge that there is a residual risk in transmitting information online.

5. Sharing Personal Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: For order fulfilment, delivery, payment processing, and IT support

• Regulatory authorities: Where required to comply with legal obligations or prevent unlawful activity

• Affiliated businesses: For legitimate business purposes where you have provided consent

All third parties are required to protect your information in accordance with this Privacy Policy and applicable law.

6. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access your personal information held by us

• Request corrections to inaccurate, incomplete, or outdated information

• Withdraw consent to marketing communications at any time

• Request deletion of personal information, subject to legal or regulatory retention requirements

• Make a complaint regarding our handling of personal information

Requests should be submitted. We aim to respond promptly and in accordance with applicable law.

7. Marketing and Communications

We may contact you with information about products, promotions, or newsletters if you have consented to receive marketing communications.

You may opt out at any time by clicking the unsubscribe link in emails or contacting. Opting out will not affect transactional communications, such as order confirmations or shipping updates.

8. Retention of Personal Information

We retain personal information only as long as necessary to:

• Fulfil the purposes for which it was collected

• Comply with legal and regulatory obligations

• Resolve disputes or enforce agreements

Once retention is no longer required, personal information is securely deleted or anonymised.

9. Data Breaches and Notifications

In the event of a data breach involving personal information, Bud Express Australia Pty Ltd will:

• Assess the severity and potential impact of the breach

• Notify affected individuals where required under the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth)

• Take steps to mitigate harm and prevent further breaches

10. Children’s Privacy

Our Website and services are intended strictly for adults aged 18 years or older. We do not knowingly collect personal information from minors.

If we become aware that we have inadvertently collected personal information from a person under 18, we will take steps to delete it promptly.

11. Third-Party Services and Links

Our Website may include links to third-party websites or services. We are not responsible for the privacy practices or content of these sites. Access and use of third-party websites are at your own risk.

12. Updates to this Privacy Policy

Bud Express Australia Pty Ltd may update this Privacy Policy from time to time to reflect changes in practices, laws, or regulatory requirements.

Changes take effect immediately upon posting to the Website. Your continued use of the Website constitutes acceptance of the updated Privacy Policy.

Last Updated: 31 October 2025