Shipping Policy

Bud Express Australia Pty Ltd (“we”, “our”, “us”) is committed to ensuring safe, timely, and reliable delivery of all orders placed through our Website. This Shipping Policy outlines our delivery processes, shipping times, costs, and responsibilities. By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Scope of Shipping Policy

This policy applies to all products sold by Bud Express Australia Pty Ltd, including:

• THC vapes

• CBD vapes

• Cannabis flower (indica, sativa, hybrid)

• Accessories

We currently ship exclusively within Australia. Orders from other countries cannot be fulfilled at this time.

2. Order Processing

• Orders are typically processed within 1–3 business days of receiving payment.

• During peak periods or public holidays, processing times may be extended.

• Customers will receive an order confirmation email and, once dispatched, a shipping confirmation email including tracking information where available.

Please ensure your order details are accurate before submission. Bud Express Australia Pty Ltd is not responsible for delays or delivery failures caused by incorrect or incomplete information.

3. Delivery Methods

We use reputable courier services to deliver all orders within Australia. Delivery options include standard and express services, which may vary based on location and product type.

• Standard Delivery: Typically 3–7 business days depending on location

• Express Delivery: Typically 1–3 business days depending on location

Delivery times are estimates only and are not guaranteed, as they may be affected by:

• Courier availability and capacity

• Weather conditions or natural events

• Public holidays or peak periods

• Regulatory or compliance checks

4. Shipping Costs

• Shipping fees are calculated at checkout based on delivery method, order weight, and location.

• Bud Express Australia Pty Ltd may offer free shipping promotions for orders meeting a minimum spend.

• Customers are responsible for any applicable taxes or fees if applicable (within Australia, GST is included in product prices).

5. Order Tracking

• Once an order is dispatched, you will receive a tracking number via email (if available).

• You can use this tracking information to monitor the status of your delivery directly through the courier’s website.

• While we aim to provide accurate tracking information, we are not liable for delays or inaccuracies in courier tracking systems.

6. Delivery Address and Responsibilities

• It is your responsibility to provide an accurate and complete delivery address.

• Orders returned due to incorrect addresses, failed deliveries, or refusal of the parcel will incur additional shipping charges for reshipment.

• Please ensure someone is available to receive the parcel if signature confirmation is required by the courier.

7. Restricted Delivery Locations

• Bud Express Australia Pty Ltd does not ship internationally.

• Some remote areas may have extended delivery times or additional courier charges.

• Cannabis and vape products are age-restricted, and signature upon delivery may be required to verify that the recipient is 18 years or older.

8. Lost, Damaged, or Delayed Parcels

• While we take care to pack all orders securely, Bud Express Australia Pty Ltd is not responsible for damage, loss, or theft once the parcel is in the custody of the courier.

• If your parcel arrives damaged, contact us within 7 days of delivery with photos and order details. We will assist with claims and provide a replacement or refund where appropriate.

• Delayed parcels may occur due to courier disruptions beyond our control, including natural disasters, traffic incidents, or compliance inspections.

9. Special Considerations for Cannabis and Vape Products

• THC, CBD, and cannabis flower products are sensitive to temperature, humidity, and handling. We package all products securely to maintain quality during transit.

• Customers should inspect the products immediately upon receipt and report any issues promptly.

• Failure to report damaged or compromised products may limit eligibility for refunds or replacements under our Refund & Returns Policy.

10. Shipping Policy and Refunds

• Shipping costs are non-refundable, except in cases where Bud Express Australia Pty Ltd is responsible for a shipping error.

• If an order is returned due to courier error or our dispatch error, we will cover the reshipping cost.

Last Updated: 31 October 2025